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Shipping

# Shipping

- Shipping Method: Korea Post (national postal service)
- Shipping Area: Worldwide
- Shipping Cost: FRE
- Delivery time: 15-35 business days

# Shipping Methods
- Economy Shipping : Free, No Tracking Number
- Standard Shipping : $2.5, Offer Tracking Number / Free for over $50 order
- Expedited Shipping : $22, Offer Tracking Number / Free for over $200 order


* Economy and standard shipping take 15-35 business days averagely and EMS shipping takes 3~7 business days usually. Please note the shipping time does not include the customs clearance, or other potential delays.


* Tracking Number ($2.5): We ship your order via Korea Post Standard Shipping Service.It takes the same time as economy shipping but includes a tracking number. You will receive a tracking number via e-mail when your order is shipped. Tracking information is available at the Korea Post website and 17track (Please choose "International Registered Item" from the "Tracking type" drop down menu box if your tracking # starts with R or C and choose "EMS" if it starts with an'E'). Tracking from the link above stops at Incheon, and further tracking information after the package leaves South Korea can be checked at your country's postal website, such as USPS for US residents or Australia Post for Australia.


* Expedited Shipping ($22) : We ship your item via Korea Post Express Mail Service (EMS), which takes approximately 3 to 5 business days. (excluding weekends and holidays). If you want combine EMS shipping or your order consists of more than one product, it costs $22 with an additional $6 for each item combined.

 

Returns & Exchanges

We accept returns within 7 days after receive item. Returning item must be ORIGINAL and BRAND NEW condition.

But we regret that we are unable to refund your original shipping charges unless the return was a result of our error.

If your package is returned to JJ COSMETIC as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge the resending shipping cost.

 

Refunds

We have a 30days(Business days) refund policy. If you don't receive your order within 30 days(Business days) since the shipment date, we will give you a full-refund or re-shipment of the order with a tracking number.

However, this only applies to orders that are presumably "lost" during the delivery process. We cannot give a full refund if for example, you wrote the wrong shipping address.

In that case, we'll give you a partial refund (total order cost - shipping fee). In the case of re-shipment, we'll send you an invoice of the re-shipping fee which is $5.00.


 

 

 


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